Shipping Policy

Important Information

Order Cut-Off Time: 3:00 PM (GMT-05:00) Eastern Standard Time (New York)

Handling Time: 1–2 business days
(Monday–Friday, excluding public holidays)

Transit Time: 3–7 business days

Estimated Delivery Time: 4–9 business days

Shipping Cost: Free shipping on all orders


Shipping & Fulfillment

Orders placed with Avelor Boutique are processed and fulfilled through trusted fulfillment partners within the United States.

To ensure product availability and efficient delivery, orders may be shipped from different fulfillment centers depending on the product and destination.

Primary U.S. Fulfillment Center:

6800 W 68th St, Bedford Park, IL 60638, United States


Delivery Times

• Handling Time: 1–2 business days
• Transit Time: 3–7 business days
• Estimated Delivery Time: 4–9 business days

Tracking information is provided once the order has been dispatched.

Delivery times are estimates and may vary depending on carrier operations and destination.


Taxes & Duties

All prices displayed at checkout include applicable U.S. sales taxes where required by law.

There are no additional customs duties or import taxes for orders shipped within the United States.


Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Orders can be tracked through our tracking page or directly on the carrier’s website using the provided tracking details.


Shipping Costs

Free shipping is available on all orders.

We are committed to transparency — there are no hidden shipping costs. Any applicable fees will always be displayed at checkout before payment is completed.


Delays in Delivery

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

• Carrier delays
• Weather conditions
• Peak seasonal demand

If your order is delayed, please allow an additional 3 business days beyond the estimated delivery timeframe before contacting customer support.


Order Cancellation

Orders may be canceled within 2 hours of placement, provided they have not yet entered processing.

To request a cancellation, please contact:

📧 support@avelorboutique.com
Subject: Cancel + Order Number

Once an order has been processed or shipped, it can no longer be canceled but may still be returned in accordance with our Return & Refund Policy.


Defective or Damaged Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

📧 support@avelorboutique.com

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

We will review your claim promptly and arrange a replacement or refund where applicable.


Failed Delivery or Address Issues

If a parcel is returned due to an incorrect or incomplete address, refusal of delivery, or failure to collect the package, we reserve the right to:

• Refund the product price excluding return shipping costs (if applicable)
• Re-ship the order upon request, subject to additional shipping costs

Please ensure that your shipping details are accurate at checkout.


Contact Information

For any shipping-related questions, please contact:

📧 support@avelorboutique.com

We aim to respond within 24 business hours.


Company Information

Store Name: Avelor Boutique
Company Name: GM Trein. Consul. Eng. Ltda

Company Number: 39.362.971/0001-17

Company Address: Av. Santos Dumont, 6740, Suite 06, Coco, Fortaleza - CE, 60192-022, Brazil

Warehouse Address: 6800 W 68th St, Bedford Park, IL 60638, United States

Email: support@avelorboutique.com
Phone support: +55 (85) 99749-1406

We aim to respond to all inquiries within 24 business hours.

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday & Sunday: (closed)